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Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Permanent
Location: Shrewsbury
Industry:
Salary: 18000 - 22000
REF: GS 1410
Contact Name: Georgia Stephens
Contact Email: georgia@kateandco.com
Job Published: about 1 month ago
TEAM Member
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TEAM Member Email team@kateandco.com
TEAM Member Phone Number 0121 705 0077
Member Contact Jo Callaghan
Contact Phone Number 0121 705 0077
Approximate Total Fee:
Split Fee Terms:

Job Description

We are currently looking for a candidate fluent in Swedish or Danish to join our market leading client based in Shrewsbury as a Customer Service Administrator on either a full or part time basis.

Main responsibilities as a Customer Service Administrator:

Ensuring all customer orders and communications are responded to within the agreed timeframes

Ensuring parcel traces or escalations are done as required

Support major updates to our website platforms (including content generation and testing)

Adding products to websites and updating them as required

Maintaining the homepage and key category pages on the websites

Proofing email newsletters and catalogues

Monitoring our social media accounts

Monitoring and responding to online feedback

Resolving problems and complaints in accordance with the company’s guidelines & policies

Generally committing to reducing complaints and improving customer satisfaction

The successful candidate must:

Have a background in sales admin and customer services and be fully confident in dealing with telephone, email and web enquiries to deliver high levels of service

Must be fluent in Swedish or Danish

Have excellent literacy, numeracy and verbal communication skills

Be able to work methodically and with a high accuracy rate

Be able to work independently and part of a team to support colleagues and promote excellent team spirit

Be IT literate in a range of Microsoft applications and be able to learn and operate bespoke web applications

Have the capacity to learn about a wide and growing range of products and also the wildlife that will use them

We would like to thank you for taking the time to apply for this vacancy.  If you are not selected for this particular position, your CV will be kept on file and you may be contacted for other suitable roles in the future.