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Customer Care Consultant (New Homes)

Job Title: Customer Care Consultant (New Homes)
Contract Type: Permanent
Location: Oxford
Salary: 20000 - 23000
Contact Name: Shannon Dalton
Contact Email:
Job Published: over 3 years ago

Job Description

Position: Customer Care Advisor (New Homes)
Location: Summertown (OX2)
Salary: £20,000 – £23,000 per annum with 1 in 2 Saturdays
Hours: Monday – Friday, 9:00 – 17:00
Experience: Customer Service,  Sales, Telephone-based, Property, Cold Calling, Estate Agents, Customer Care, Contact Centre, Estate Agency, New Homes, Outbound Calls, Inbound Calls, Telesales

The Opportunity

As Customer Care Advisor, your role will be focused on the New Homes sector of the business. You will be required to manage a high volume of inbound and outbound calls. This will include, answering customer queries and enquiries, as well as following up on leads, selling to customers, and providing them with in-depth information on various New Homes sites across Oxfordshire.

Our client prides themselves in the service they provide and, as such, it is crucial that you are dedicated to providing a customer-first service, as well as confident and driven to cold call. The successful Customer Care Advisor will be articulate and professional, with an outstanding ability to build a rapport with customers and uphold company image.

The Company

They pride themselves on their brand, which they really invest in. Additionally, they expect each of their employees to be well-presented and articulate with a strong work ethic, in line with their company ethos. As such they are a highly-desirable employer, with a niche for high-end property.

Our client values passion and dedication, both inside and outside the workplace. They are a great firm to be a part of and often engage heavily with the local community.


  • Experience of excelling within a telephone-based role
  • The confidence to cold call
  • Friendly, professional and enthusiastic, with impeccable communication skills, both written and verbal
  • Ambitious and keen to build a career with our client
  • An interest in property or estate agency is desirable

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.