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Customer Care Assistant

Job Title: Customer Care Assistant
Contract Type: Contract
Location: Solihull
Industry:
Salary: £20,000 - £25,000
REF: KJ1
Contact Name: Donna Mills
Contact Email: donna.mills@clarityteam.co.uk
Job Published: over 1 year ago

Job Description

We are currently seeking an experienced Administrator to work in the Customer Care department of this Global, Market Leader based in Solihull.

The role will be offered on a 6 month contract Fixed Term Contract.

Responsibilities:

  • Ensure that the system is updated
  • Closing down of tasks.
  • Incoming telephone calls are handled efficiently, 95% to be answered pre-voice mail.
  • Incoming emails require confirmation to sender.
  • Ability to work as part of a small customer care team.
  • Provide excellent customer service at all times to purchases and Subcontractors.
  • Liaise between clients, maintenance operatives and contractors.
  • Input information into the system.
  • Day to day duties include answering telephone, filing, typing correspondence and any other duties required.

 Individual:

  • The ideal candidate will be positive, enthusiastic and approachable.
  • A good team player with an excellent customer service ethos, organised and able to manage their time effectively. 
  • To liaise with clients to ensure that remedial work the company is responsible for is dealt with promptly and efficiently and that contractors carry out any necessary work in a timely fashion.

The role will be based in a supportive team and the company offer a professional, team environment