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Client Support Specialist - Sports Broadcasting

Job Title: Client Support Specialist - Sports Broadcasting
Contract Type: Permanent
Location: London
Industry:
Salary: £25,000 - £28,000
REF: TPA-RG-CSS
Contact Name: Raj Ghir
Contact Email: rghir@thepeoplesagency.co.uk
Job Published: about 3 years ago

Job Description

Salary: £25,000 to £28,000 per year

Industry: Broadcasting

Function: Customer Service

Responsibilities:

  • Monitor and QA live sports from around the world. Football, Tennis, Ice Hockey, International Basketball among many others.
  • Provide fast and accurate customer service.
  • Learn the client's platforms and advanced troubleshooting of their streaming architecture.
  • Get hands-on with hardware and software.

What You Bring:

  • Video production experience. You know that pressure of live events.
  • Fearlessness and pro-activeness. They deal with live data & video.
  • Every minute counts. Make fast decisions and have them be right.
  • A restless mind. Anticipate and fix problems.
  • Customer service experience. Strong writing skills.
  • They’re a 24/7/365 operation, so weekends and overnights are required. It’s a full-time, five-day workweek, but it could be a six-week rotation of the midnight to 9am shift, Thursday through Monday. Everyone takes a turn.

Your Personal Attributes:

  • Details matter to you. A lot!
  • You always put yourself in the users’ shoes
  • You constantly raise the bar to yourself and the team
  • You are very pragmatic and very good at making trade-offs
  • You think fast and on your feet and can translate a concept to a sequence of actions very quickly and accurately

What Skills and Experience are required?

  • Basic knowledge of video production workflows.
  • Strong writing and customer service experience.
  • IT Knowledge

What Skills and Experience are desired?

  • Experience in an office environment.
  • Live event experience.
  • Tech savviness

What will a typical day look like?

  • Confirming schedule of all live events for the day.
  • Monitoring data and video streams for quality and timeliness.
  • Thoroughly documenting all events, issues and customer interactions.
  • Provide fast, accurate customer service on platform and live event questions.
  • On boarding next day’s schedule of events, confirm for accuracy.
  • Hand off all content and responsibilities to next shift.