Senior Claims Handler up to £28500 , Basingstoke based
The Senior Claims Handler is part of a team of claims handlers dealing with property damage and injury claims on a "cradle to grave" basis within the group's self-insurance funds , which covers public liability, property and other classes of Claims as directed from time to time.
The claims Handler role covers -
To administer claims within the authority granted by the insurer on classes of business as directed from time to time. To liaise with the insurer frequently by way of update on such serious claims
To investigate and monitor developments on incidents which could give rise to claim
To liaise with insurers, loss adjusters and solicitors as required, to assist in their investigations into claims
To monitor the status of claims and claim types to ensure risk management and loss control issues are addressed, including public relations matters, newly developing claim trends and poor/ late methods of accident reporting. Such issues are to be notified to the Claims Manager immediately
Negotiation to point of settlement claims within pre-agreed criteria
The jobholder will be in frequent contact with claimants, sometimes in confrontational situations; the jobholder must display diplomacy and tact in these situations as they are ambassadors for the group and all must be done to stop an escalation of the matter. The jobholder will have to work on their own initiative in such situations and take decisions on issues of liability, where necessary, if this limits such escalation
You must have previous Personal Injury claims and a good knowledge of litigation. You will be dealing with external contacts , which include customers and claimants. Additional external contacts are with insurers, brokers, loss adjusters and solicitors, either acting for the customer/ claimant or the group.
A large part of the job entails speaking directly to the public, a task which requires patience, diplomacy and tact
Previous experience in a similar working environment or within the claims unit of an insurance company is additionally sought. Experience of dealing with personal injury, property damage etc., is essential. Attention to detail is paramount
A good working knowledge of the legal process and legislation surrounding compensation claims is essential
Flexa (3% of the salary payable in various forms)