Continuous Improvement Manager, Six Sigma Qualified Black belt job opening for a global BPO call centre / contact centre employer near Durban, South Africa with clients in Australia and Northern America. We have have a long standing relationship with this client employer and several very happy employees have been introduced by us in the last at Manager and Director level within Operations.
An established and growing company with a superb culture, and excellent clients in the insurance, financial services, energy, telecommunications, utilities industries and you must have previous customer service centre experience:
- Telephone and digital inbound customer service
- Outbound sales and telemarketing
If you're a night owl or have special outside interests this maybe an brilliant and unique opportunity for you as you will be night-shift mirroring the time zones in Sydney / Melbourne and Northern America (they are both online during the Durban night-shift).
Several examples of successful lean quality and process improvement initiatives that you were responsible for within a contact / call centre background either as a consultant, employee or buy / sell side experience is highly relevant.
For more information, the job description and to discuss your experience, needs and aspirations please apply ASAP!