The Company and the Role:
The Company is one of the UK’s leading independent Foodservice Wholesalers supplying multi temperature products to foodservice clients throughout the UK.
They are seeking a National Account Executive to be based at their Head Office in Gloucestershire. The position is permanent.
The Company is a family business established in 1972 which is ambitious with its growth within the delivered foodservice industry. They deliver a great range of multi temperature food products, including their butchery and fresh range to caterers across the country from their strategically placed depots. It's a great place to be and they are proud of their role in supporting their local community.
They are dedicated to creating a great place to work and have achieved a “one to watch” status with best companies for the past 2 consecutive years. Their people are committed to their values, choose their attitude and Think Customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Their employees often get involved in charity events, attend the Director breakfasts, put forward their ideas for improvement and contribute in the team briefings. Their core business values are: Positive Attitude, Flexibility & Pace, Trust & Integrity and Great Service.
Flexibility is also a key element of their customer proposition they believe in going the extra mile to meet their customers’ expectations, whether it be sourcing bespoke products or adding value with quality insight and expertise.
Key Features of the Role:
The role of National Account Executive is an exciting and customer focused role and is an office based role. The purpose of the role is to support the National Account Manager, ensuring the Company continues to deliver a high level of customer satisfaction.
Some responsibilities of the role are:
• Managing Out of Stocks (monitoring with Inventory Department)
• Managing and creating complaint log
• Setting up new accounts
• Maintaining customer information ensuring up to date
• Regular updating of Contract/Order Form
• Failed Delivery Reports
• Listing of New Products and collation of bespoke forms and required technical information
• Processing orders
• Arranging ad-hoc or off route deliveries for events
• Supporting customer visits and generating tasting notes, agenda etc as required
• Various other duties as well as ad-hoc requirements due to business needs.
Knowledge and Skills:
The role is ideally suited to an inside sales person or perhaps an accomplished Telesales Operator or even an experienced Customer Services Adviser in a busy and challenging environment whilst meeting or exceeding your sales targets.
Experience of working in the foodservice sector is highly desirable.
You will have a proven background in solving customer problems and working accurately to deadlines.
You will be self-motivated with an excellent customer focused approach.
You will be flexible and have strong team working skills.
You must have a positive ‘can do’ attitude, be keen to learn new skills and have a desire to make a difference.
You will also be required to have the flexibility to work extra hours in line with the business needs.
What’s on Offer?
This is a superb opportunity to join an expanding independently owned company at an exciting stage of its development and to make a real impact within its National Account Team.
Basic salary will be around £20k per annum depending upon your experience. In addition, there are 23 days’ holiday, Staff Discount Scheme, Pension Scheme, Life Assurance, Death in Service, Childcare Vouchers, Savings Scheme and a Staff Lottery.
Please do not apply for this vacancy unless you have relevant experience in sales support, telesales, customer services.
The rpc Group of Companies receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.
If your details meet the criteria set by our client, then we will contact you regarding the position.
If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you.