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1st Line Support

Job Title: 1st Line Support
Contract Type: Permanent
Location: Warrington
Salary: 18000 - 21000
Contact Name: Jordan Lucas
Contact Email:
Job Published: about 2 years ago

Job Description

Key Responsibilities:

  • Speaking with clients over the phone and to diagnose and resolve their issue
  • Provide technical advice to customers and clients on various different products and services
  • Updating customers throughout the process and advising the customer when the query has been resolved
  • Manage and maintain customers on the platform, including building new customers’ profiles
  • Undertake department administrative duties
  • Liaise with third party suppliers and support companies as required
  • Creating processes and training guides for common solutions as and when required
  • Commit to on-going education and training within the IT sector


Essential Skills:

  • Knowledge of Microsoft Server applications wired and wireless networking, desktop and server hardware, antivirus and remote support products
  • Customer service focus with a genuine passion to help colleagues and customers
  • Having excellent communication and time management skills
  • Excellent telephone manner
  • Methodical approach to troubleshooting problems
  • Flexible and adaptable approach to working in order to meet the needs of the business
  • Willingness to learn new skills


Technical Skills

Evidence of working knowledge of following technology/skills:

  • Microsoft Active Directory 
  • On Premise Exchange 
  • Microsoft Windows Desktop Operating Systems – Office 365 
  • Microsoft Windows Server 2008/2012 
  • Microsoft Office Suite 
  • Educated to NVQ/A Level Standard in IT or equivalent experience 
  • Experience of troubleshooting general IT issues, including networks and printers 
  • Understanding of basic networking (TCP/IP, LAN, WAN, VPN)