How to streamline your business using cloud-based technology
2020 has been an extremely difficult year for all of us, and businesses around the world have had to react quickly to ensure they remain afloat, with employees safely and efficiently working from home. As a result, there has been an increase in video calling, mobiles for business use, and heightened knowledge of cloud-based technology. In this article, we will be looking at the most popular applications and how to implement them to improve communication and streamline your business.
Reviewing Business Improvements
First things first. It is important to understand how your business is coping with the pandemic and whether there is any room for improvement. For example, have you been able to communicate with your staff and clients effectively through voice and video? Have you been taking calls on your personal mobile phone? Has your home broadband speed been able to cope with remote working, despite the whole family being at home? Once these questions have been addressed, you can identify which areas may need improving, ready for a potential second wave of lockdown measures.
Communicating with your clients and employees is one of the most important aspects of running a successful business. Dated telephone systems can not only be harmful to your business in the event of a disaster but can also cost you a significant amount of money in the long run. Hosted telephony systems connect through the internet (in the Cloud), enabling you to stay connected wherever you are working.
Hosted and Cloud PBX Phone systems are cost-effective, future-proof, and provide numerous enhanced features, allowing employees to work from anywhere and customers to receive an improved experience. Benefit from Call Routing, Recording, Analytics, Video Conferencing, and in-depth reporting, all from a single interface.
Voice & Video
Many businesses use video applications such as ‘Zoom’ for their conference calling; however, many have been criticised for not being secure, creating an unsafe platform for hackers to jump in, listen to, and record calls by hijacking user accounts.
Telecoms World is a Gold partner to Wildix, the first 100% secure, easy-to-use and professional web-based Unified Communications and Collaboration (UC&C) system provider, using Web Real-Time Communication (WebRTC) for complete security. This ensures that you increase interactions with your customers and can communicate with voice, text, images, and video safely.
Business Calls & Mobile
Have you been using your personal mobile throughout 2020 due to COVID-19? Whether you are simply keeping in touch with clients and colleagues, or using your mobile to manage inbound business calls, there is a variety of mobile-friendly solutions available to make your life easier.
Route calls to any landline or mobile with 24/7 call management, identify the difference between business and personal calls and hide your personal mobile number when making outgoing calls to customers. The Call Routing, Call Whisper, and Dial-Out applications from Telecoms World can all provide a simple, cost-effective solution to enhancing business management from your mobile device.
As your business requirements change, the speed and resilience of your internet connection should be able to meet your needs, wherever you are located. The collective effort to achieve super-fast, full-fibre broadband across the UK has escalated over the past year. However, depending on your location, you still may be waiting for a full-fibre internet connection.
There are many alternative broadband options that provide fast connectivity speeds for you and your business. In fact, according to Ofcom, 98% of UK properties can access ‘decent’ broadband from a fixed line, providing download speeds of 10 Mbit/s and upload speeds of 1 Mbit/s.
Telecoms World provides various alternative broadband options to suit your business, including a 4G-enabled router delivered directly to your home for instant, super-fast connectivity. Perfect for those working from home and awaiting a fibre connection, the plug and play solution uses a mobile SIM contract to provide speeds of up to 50Mbps.
Who is Telecoms World?
With over 18 years’ experience in the telecoms industry, Telecoms World Plc strives to provide the best, most up to date cloud-based communication systems to businesses across the UK. This includes, various inbound business numbers, call management solutions, cloud-based phone systems, broadband connectivity, mobile applications and more.
Telecoms World has now officially joined the G-Cloud 12 framework, enabling them to continue to provide secure and reliable cloud-based services for improved business continuity and performance to all business sizes. For more information, please contact their team of experts on 0800 774 7772 or visit www.telecomsworldplc.co.uk.
Neil Barrall - Managing Director
0345 257 5720