Back Office Support – what are the solutions and which service is best?
As a temporary recruitment agency you will often need to make a decision whether to outsource your back office to a service provider or manage this yourself? If you decide to use a back office solution, which one is right for you? Most back office support companies offer a mix of the following services:-
- Credit Control
- Customer Credit Checking
- Bad Debt Protection
- VAT Administration
- Management of Auto Enrolment and Intermediary Reporting
Once you have chosen the back office services you would like to use, how do you decide which provider is the right partner?
1. Back Office Services & Products
It is important to fully understand the exact service you will receive. Will the invoices be raised on your company letterheads, using your logo? Or will they be sent on the back office provider’s own paperwork using their brand not yours?
Will your temporary workers be working for you or for the back office provider?
Do they provide payroll finance or do they only manage this for you through a 3rd party?
If you choose credit control, is this done by the back office provider or do THEY outsource this?
Do they offer a long contract or is it flexible? What are their fees – are they easy to understand?
Do there appear to be extra ‘add-on’ fees in the small print?
Do they use jargon or are the terms simple and transparent?
Speak to a few clients who currently use the back office support provider you are considering.
a. What was their experience?
b. How supportive and flexible have they been?
c. Are they accurate?
d. What is their back office system like – can you do a demonstration beforehand to check ease of use?
It is important to trust your new back office partner and to ensure the service they offer will meet your needs so you can concentrate on growing and making a successful business. You need to consider all of the above factors and see which is the ‘best-fit’ partner for you – what works for one business may not necessarily work for another! Remember that this is a partnership and you need to feel comfortable with your chosen provider so that you can work together going forward.
Written by Helena, Sales and Marketing Manager, Calverton Finance Ltd
For further information, contact:-
Recruitment Corporate Manager, Calverton Finance Limited
Email: AlexisRoy@calvertonfinance.co.uk Mob: 07876 897518, Tel:01908 268888